HOW DO I PAY?
We accept Paypal and all major credit cards
WHERE IS MY LLAMA MOUNT?
The Bouncy the Llama mount code are being sent automatically. You will be receiving them at most 12 hours after your order.
WHERE IS MY PRE-ORDER?
Pre-orders for apparel and accessories are shipping starting in late April and early May. Pre-orders for the plushies will be shipping end of May to early June.
DO YOU SHIP INTERNATIONALLY?
Yes we do!
HOW WILL MY ORDER BE DELIVERED?
Orders are shipped via Deutsche Post.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
1-3 days to process, depending on the current volume of orders. Once your awesome package of cool stuff gets into the shipping company's hands, Domestic orders usually take anywhere between 2-4 business days for delivery. International orders can take 2-3 weeks to deliver.
WILL I RECEIVE A TRACKING NUMBER?
Yes you will! Your order confirmation email will include the tracking information for your special order.
I HAVE RECEIVED MY TRACKING NUMBER BUT IT ISN'T ACTIVE YET, WHAT SHOULD I DO?
Your order will be processed at DHL's hub in Frankfurt within 2 days of you receiving the tracking link, this is normal!
THERE WAS A PROBLEM WITH MY ORDER, WHO SHOULD I CONTACT?
Just email us at firstname.lastname@example.org. We will always do our best to keep up with each and every email, but if you don't hear back within a couple days send us another! The last thing we want is for you to feel dissatisfied and ignored.